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  • What is your service area?
    Our primary service area is the New England area. We can also provide ground transportation service to other areas upon request. Feel free to give us a call at (603) 625-2999 for more details and a rate quote.
  • How far in advance do I need to make a reservation?
    We recommend reservations be made at least 24 hours in advance for guaranteed availability, with a required 2-hour minimum notice. If you have an emergency and need immediate service, please call us (603) 625-2999 and we will do our best to assist you.
  • Are you closed on holidays?
    No, we are not. As a top transportation service provider in New England, we offer ground service 24 hours a day, 7 days a week, 365 days a year.
  • Do you provide child safety seats for your vehicles?
    Yes, we have child safety seats available for rental for an additional fee.
  • I think I may have left something behind on my ride! Do you have a lost and found department?
    Yes, we do! Please contact us at (603) 625-2999 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While Executive Transportation & Limousine is not responsible for any items that are lost or left in our vehicles, our staff always does a thorough check of all our vehicles upon the completion of a ride and do their best to help you locate any lost items.
  • What is your privacy policy?
    At Executive Transportation & Limousine, we value your privacy and take great care to protect your personal information. We will use your information solely to confirm your reservation and address any questions you may have about your service experience. With your consent, we may also reach out to you with news, special offers, and promotions from Executive. Rest assured, we will never sell your information to anyone.
  • What is your cancellation policy?
    To change or cancel your Sedan Airport Transportation reservation, we require at least 2 hour notice. If you cancel less than 2 hours before your scheduled pick-up, you will be charged the full price of the ride. For Vans, SUVs, Limousines, and hourly rentals, we require 15-day notice, with the loss of your deposit. If you cancel 15 days or less of the service date, you will be charged the full price of the scheduled service.
  • What credit cards do you accept?
    We accept Visa, MasterCard, and American Express.
  • Do you accept checks?
    Yes, we accept business and personal checks drawn on accounts of approved banks.
  • Do I need an account to make a reservation?
    No account is necessary to make a reservation; a valid credit card will suffice to guarantee your trip. However, we recommend that businesses and frequent travelers establish a billing account.
  • Why is a credit card number requested when I make a reservation?
    All reservations require guaranteed payment. The credit card number provided at the time of your order will be used for this purpose. If you do not cancel your service in advance, the charges for your reservation will be billed to this credit card.
  • Do I have to pay with the credit card provided during reservation set up?
    No, you are welcome to pay with another credit card, cash, or an approved check. The credit card number provided at the time of your reservation is used solely for guaranteed payment.
  • Why is the date(s) on my bill different from my dates of travel?
    We do not process credit card transactions in our vehicles; therefore, credit card transactions are posted after the driver submits their paperwork. Processing typically takes about three days.
  • Why was I charged a different amount from the quote I received?
    The rate quote you are provided is based solely on the trip information you provide us when you make your reservation. As a result, you may incur additional charges if there are changes to your service during your trip including, but not limited to extra stops, wait time, and/or extending the duration of your charter. If you believe you did not receive any additional services, please contact us at (603) 625-2999 to review your bill.
  • Can I set up a direct billing account?
    Yes. Please contact a team member at (603) 625-2999 for more details and support on how to get a direct billing account set up.
  • How do I get a copy of my receipt?
    Contact a team member at Executive at (603) 625-2999. They can provide you with a duplicate receipt for your records.
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