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POLICIES

EXECUTIVE RULES & REGULATIONS

At Executive, to reserve a vehicle a deposit must be made in advance. The deposit amount depends on the type of vehicle reserved. For Limousines or hourly Sedan Service, a full payment is required 15 days prior to the event. This payment can be made by check or credit card. Please note that all deposits are non-refundable. If the reservation is canceled within 15 days of the event, the total balance will be charged to the credit card on file, and no refund will be issued as we were holding the vehicle and time slot for you in place of other transportation requests.​

LIMO/HOURLY SEDAN RULES & REGULATIONS

CARE OF CAR

  1. No smoking inside limousines - a charge of $150.00 per incident will billed to client.

  2. No alcohol to be consumed by anyone less than 21 years of age.

  3. No illegal drug use of any kind.

  4. Clean-up fee for vomit - a baseline charge of $250.00 with potential increased fees based on assessment of car.

  5. ​$10/glass for broken or missing glasses.

  6. $100 clean up fee for excessive mess left in the vehicle.

PASSENGER EXPERIENCE & FEES

  1. All tolls and parking are not included in rental car unless otherwise stated.

  2. Overtime will be billed in full hour increments at an hourly rate dependent on the vehicle.

  3. Customer agrees that replacement limousine may be substituted in the event of any major mechanical issues, limo involved in an accident, etc.

  4. We do not guarantee the color of the limousine, we take requests only.

  5. We will not be responsible for lost, damaged or stolen property.

  6. All entertainment including CDs and DVDs are to be provided by client.

CANCELLATION POLICY

Cancellations with less than 16 days notice will be billed the total contract amount including but not limited to tolls, fuel and gratuity. We will calculate the exact amount of hours and charges and bill the credit card we have on file.​

AIRPORT & EVENT RULES AND REGULATIONS

CANCELLATION & NO SHOW

If a passenger calls the dispatch off 10 minutes or more after the driver has left or the car has arrived to a job where the passenger no longer wants/needs the ride this is considered a billable no-show.​

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Out-of-town pickup cancellations made before the scheduled pick up, but after a driver is enroute will be charged to the town where the driver has reached before being cancelled. 

CONTACT W. DRIVER/PASSENGER

Phone Number on File: 

​If the driver has not made pick-up 30 minutes from the time of dispatch, we will call the passenger. If no contact is made, we will hold the car an additional 5 minutes and then give a no-show to the driver. If contact is made and the customer asks for additional time, we will allow an additional 15 minutes. If no pick up has been made by that time, we will give a no show to the driver.

No Phone Number on File: 

​If the driver has not made pick-up 30 minutes from the time of dispatch, we will call the passenger. If no contact is made, we will hold the car an additional 5 minutes and then give a no-show to the driver. If contact is made and the customer asks for additional time, we will allow an additional 15 minutes. If no pick up has been made by that time, we will give a no show to the driver.

WAITING PERIOD

Events:

Cars will be held for 45 mins after the conclusion of the event held at a stadium or arena. Drivers are instructed to go into restaurants to find passengers whenever possible.

Airport Arrivals:

For Airport arrivals, Executive provides a complimentary 30-minute waiting period for passengers. The waiting period clock begins at the scheduled time of the reservation if we do not have a flight number or scheduled flight has landed. After the waiting period expires, the passenger will be charged $1.00 p/min. up to 1 hour. If we cannot contact you, we will assume the trip was a no-show.

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